Welcome to the Development and Design Blog

March 22nd, 2012

Posted by admin

In the development blog we’ll be posting all the latest changes we make to the 34SP.com website and Control Panel. We’re constantly looking at ways we can improve our services at 34SP.com and would love to hear your feedback on some of the alterations we make in future. So, whether we’ve added a new ‘One-Click-Installer’ to the Control Panel or redesigned the order process on our main site, we’ll be blogging about the changes we’ve made here. We look forward to hearing your comments, both good or bad!

Improvements for Resellers

After receiving some feedback from our reseller web hosting clients, we’ve made some changes to the “Sites” list inside the Control Panel. The customer feedback we have received lead us to believe that reseller hosting accounts get a bit lost for those users with a long list of sites. We’ve made some alterations to the Sites page, to make life easier for those resellers. The Sites list now groups together a reseller hosting account and its associated domain names. We’ve also highlighted the reseller hosting/domains in a different colour, so they are easier to find.

If you are a reseller, we’d love to hear your thoughts on these changes. Please feel free to comment below, or get in touch with us directly at support@34sp.com.

Business Web Hosting Leads in the UK

March 19th, 2012

Posted by Derek

It’s no secret that the world’s economies are converting from a bricks and mortar retail model to an Internet-based ecommerce model. A recent study by the Boston Consulting group aimed to quantify the rate of this paradigm shift throughout the countries of the world and rank the world in terms of ecommerce adoption.

The study generally found that the emerging markets are growing at a faster rate than the already industrialised countries.

The study also found that among the Group of 20 nations, Internet related commerce accounts for the greatest economic impact in the United Kingdom. The study places the contribution of Internet related revenues at £121billion in the United Kingdom. This number is fully 8.3 percent of gross domestic product and if compared to other measured economic sectors in the UK would rank above construction revenues, education or the utilities.

A huge enabler of this Internet growth is business web hosting. Online shops and other sources of digital business revenues are clearly propelling the UK forward at a blistering rate compared to other developed world economies. The Boston Consulting Group found that fully 13.5 percent of all consumer retail spending in the UK was carried out online. The group projects that this number will increase to 23 percent by 2016. At that point online buyers in the UK are projected to be spending £225 annually.

As noted by the Boston Consulting Group, ”Businesses, particularly small and medium enterprises (SMEs) – the growth engine of most economies – have been uneven in their uptake, but they are moving online in increasing numbers and with an increasingly intense commitment.”

Stuart Melling has been working with UK businesses on their ecommerce ventures for over a decade as the co-founder of 34SP.com. Mr. Melling stated, ”It’s no wonder that UK businesses are migrating online in ever faster numbers. Consumers have proven that they want convenience, variety and speed when considering retail purchases these days. Online ecommerce provides all these factors in one easy to navigate package. This study confirms what we have been seeing at 34SP.com – businesses are eager to grow where current customer demand is the greatest. Today that demand in online. Our business hosting offering has proven very popular since its launch and the demand for a robust business hosting solution continues unabated.”

Other industrialised nations are growing their Internet revenues as well. South Korea maintains the second largest Internet economy with 7.3 percent of gross domestic product created by online activities. China is generating 5.5 percent of GDP from online, with Japan and the United States both generating 4.7 percent.

To learn more about the Boston Consulting Group study please visit: https://www.bcgperspectives.com.

34SP.com Employment Opportunity

October 26th, 2011

Posted by Stuart

Company

The company is a rapidly growing web hosting company based in central Manchester. Founded in 2000, the company now employs fourteen staff and is a Limited, VAT registered company.

Position

The successful applicant’s role will be within our systems team.  The 34SP.com systems team oversees the smooth operation of all the technical systems underpinning 34SP.com, from the main website to products and services.

The successful candidate will work as a systems administrator.   This involves  the oversight and maintenance of 34SP.com servers, equipment and other infrastructure to ensure both their stable operation and security.

Availability out of hours is required of staff working in the systems team to attend to emergency/critical issues should they arise.  The systems team is also responsible for the internal messaging of any fault or customer impacting issue to the support team.

Salary

£18,000 -> £26,000

Salary reviews are conducted every 12 months.

Hours

8.30am to 5.30pm weekdays.

Required Skills and Experience

Excellent technical skills a must, specifically in hosting related areas e.g. DNS, PHP, MySQL, Perl, FTP, POP3/IMAP, SMTP etc.
A thorough working knowledge of the *nix environment
Good communication and interpersonal skills
Experience with the Plesk control panel a definite advantage

Interviews will begin the week starting November 14th. Please submit your application and CV to stu@34sp.com with subject ‘Systems admin position’.

34SP.com Employment Opportunity

October 19th, 2011

Posted by Stuart

34SP.com

34SP.com is a rapidly growing web hosting company based in central Manchester.

Founded in 2000, 34SP.com is a Limited VAT registered company.

Salary

£8 per hour after training period (4-6 weeks) is complete .

Salary reviews are conducted every 12 months.

Position

The successful applicant’s role will be to learn and conduct customer support tasks. This will involve providing 34SP.com clients with account and technical assistance via telephone and email.

Hours

3.00PM to 8.00PM weekdays. Additional hours (including weekend work) may also be required based on varying staffing demands.

Required Skills

Good English coupled with a proficiency in typing.
Excellent telephone manner.
A working knowledge of web hosting basics (FTP, HTML, email etc).
Knowledge of PHP/Perl/MySQL/*nix OS a distinct advantage.

Interviews will begin the week starting October 31st. Please submit your application and CV to stu@34sp.com with subject ’34SP.com support position’.

The New 34SP.com Website Launch

September 28th, 2011

Posted by admin

After many months of design and development work, the new 34SP.com website is ready to launch. You can see the entire new site debut on Monday, October 3, 2011. When the new site is launched, both existing customers and new visitors alike will benefit from a number of innovations and added content sections. Here is just a short list of what you can expect to see when viewing the new website.

Revamped Design – Our talented design team has created a truly eye-catching and easy to understand ”look and feel” to the new website. It is thoroughly modern, while retaining the brand sensibility that lets you know you are interacting with the trusted brand of 34SP.com.

Faster Page Load Times – Each and every page of the new website will have a note in the bottom left corner which will indicate how quickly the page loads. The specific language is: ”Page Generated in 0.573656 seconds”. That way visitors to the site (and also our hugely capable development team) can see a quantifiable and clearly definable metric to determine page load speeds. Of course the goal is to reduce page load times to be a fast as possible – which will be a new project once the website goes live.

Deeper Product Detail – Although none of our current products are changing at this time, the descriptions and detail provided for products will be even clearer. The model for the product pages was recently rolled out on the current 34SP.com website for the new Business Hosting product. Using a tabbed architecture means that much more product detail can be added in the same space. By tabbing around the product one can see the general product information, detailed specifications, and even information on PCI compliance and testimonials from current 34SP.com clients.

Improved Integration – Customers are constantly shifting between the 34SP.com website, the hosting control panel, and the support section of the website. The new design takes advantage of this interaction by much more smoothly integrating each of the separate sections and making navigating between them effortless.

Improved Ordering – For those who are frequently using the 34SP.com order form, you’ll be happy to know that we have significantly reduced the number of steps required to sign up for new products and services. That means you can order your products quickly and get on with the business at hand.

Reorganized Site Navigation – The heart of getting around on any website is the site navigation and the new 34SP.com website navigation has been both streamlined and logically laid out. The various website sections are now even easier to access via the site navigation. Additionally, our design and development teams have created a handy footer to the website with links to all the main website sections which can be referred to as well.

Lead designer on the project, Mr. Simon Foster had this to add, ”As with any new design, we had to make sure we weren’t redesigning the website for the sake of it. We looked at the strengths and weaknesses of our old site and I think we have made significant improvements, that create a far more coherent and integrated user experience for our customers. As the front end designer working on this project, that was my primary concern. I felt that we could be make improvements in order to make our customers lives easier. We’ve done this by increasing the integration between the main site, the ‘Control Panel’ and the ‘Support’ section. I felt that on our old site, users could get lost quite easily using these sections. We’ve addressed that issue and I’m delighted with the outcome. We’ve also made it much easier to purchase hosting, domains or any of our other products. Navigating around the site is now much easier now too, thanks to a more structured site layout.”

These are just a small sampling of the many improvements that have been made to the 34SP.com website in preparation for our relaunch on October 3, 2011. It’s easy to get to the new site – it will remain at: http://www.34sp.com.

Dealing with the UK #riotcleanup surge

August 9th, 2011

Posted by Tom

During the hours following the recent rioting & looting that has affected London, Birmingham & other, major UK cities, a fantastic clean-up operation has been spawned by the British public, by utilising the power of Twitter combined with the hash tag of #riotcleanup.

Over-night many websites were spawned to help co-ordinate the ‘riotcleanup’ efforts. One of these was riotcleanup.co.uk, hosted here at 34SP.com. It is clear now that the owner could not have predicted how popular the website would become after the deluge of tweets referencing it, including mentions from celebrities Simon Pegg and Rufus Hound.

Unfortunately, the entry-level website hosting account chosen by the owner was quickly over-whelmed by the number of visitors to the site.

Despite our Professional hosting package offering great value for money for small-to-medium sized websites, the sheer weight of the British public accessing one website at a time was effectively a denial of service against the other domains shared on that server; many hundreds of our customers were effectively left without hosting services.

As soon as it was identified that the Professional hosting server could not contend with the load of requests (in addition to its other duties) we were forced to suspend the riotcleanup.co.uk website, pending communication with the owner.

No sooner than a few seconds later, we began receiving a lot of stern e-mails, tweets and even a few phone calls from third parties (not our customer), demanding that we reinstate the domain’s hosting. Persons contacting us were informed that we were doing our best to contact the customer in question, so that we may arrange a stronger hosting solution that would allow riotcleanup.co.uk to stay online.

Our customer eventually returned our calls, quite unaware of the scale of popularity that his website had achieved and together with our Dedicated Account Manager, Mike, a solution was agreed to provide one of our High-End Dedicated Servers gratis, in exchange for a small logo & link back to the 34SP.com website.

In less than an hour after this conversation, the 34SP.com Engineering team had a High End Dedicated Server installed, updated and configured to run the riotcleanup.co.uk website. Cached DNS queries were taken-care of by a few lines of mod_rewrite code on the original shared hosting server and the site was effectively live again.

Immediately, the website had 50,000 hits within a minute. 1.5 million hits in 2 hours. The peak of outbound network traffic from this server was at 32.4Mbit/sec. And what’s more, the server itself still had plenty of resources to contend with such an enormous swell in visitor traffic: a great success.

Whilst it’s been a very busy morning in the 34SP.com office, we are all proud to be supporting the #riotcleanup movement and every person involved now and in the future. Despite any of the issues within the UK, it’s fantastic to see such a large community effort from the British public and we are very happy to be contributing a small part to these efforts.

New Dedicated Server Hardware

July 29th, 2011

Posted by admin

Recently 34SP.com has been implementing a number of product enhancements for customers. Not only have we just updated our Account Management System (AMP) to make it easier for customers to navigate around and access their accounts, but we are currently planning a redesign to the 34SP.com website to tie in with the same theme. The 34SP.com designers and developers have been hard at work ensuring every last detail will be included in the site re-launch and comprehensive testing will soon be under way .

Not only is the website getting a fresh lick of paint, but so are our dedicated server products. Leveraging our close partnership with Dell and our other key suppliers we have managed to update our server offerings, and now have the very latest hardware and robust connectivity via the 34SP.com network. This also enables us to create some great offers with rock solid hardware and friendly, efficient support. (On that note – you can see what other real customers think of 34SP.com’s recent support efforts by reviewing our Twitter comments here: http://twitter.com/#!/34SP/favorites)

Our dedicated servers now use the new Dell PowerEdge R210-II Chassis. These support the Intel Quad Core E3 Processor family and DDR3 memory. This is the latest Intel and Dell hardware to ensure maximum efficiency, performance and stability for all our clients.

34SP.com dedicated servers are available with a choice of Linux or Windows operating systems. You can view them here: http://www.34sp.com/dedicated-servers.

If none of our standard configurations meet your needs, let us know and we’ll happily put together a custom quote for you. Our close relationship with our various suppliers ensures that we can meet your needs no matter what the project. Contact the dedicated server sales team at: sales@34SP.com to get started.

Biking and Your Website

June 7th, 2011

Posted by Joe

Hello, I’m Joe, I work in the support team at 34SP.com. I have recently started to ride my bicycle to work each day, as part of the Government’s ”Ride to Work” Scheme (the official links are http://www.cyclescheme.co.uk and the one I’ve used was http://www.bike2workscheme.co.uk).

I’ve done this as a way of getting some exercise into my daily routine, to aid losing some weight that’s been creeping up over the years, and to enjoy the nice weather we get in Manchester (when it’s not raining).

The scheme itself is great. You sign your company up to it, go to the bike shop, pick out your bike and accessories, and then your quote is then paid off via your wages over a set amount of time. This is very handy if you don’t have 500 pounds to spend on a new bike and helmet.

I ride my bike morning and afternoon, 7 miles each way, here’s what I look out for when I’m preparing to ride.

Joe Bike

Visibility
I need to make sure that I am visible to other road users and pedestrians. This means that I wear my hi-vis jacket with reflective panels on it. I also have some front and rear lights for the darker days, thankfully I’ve not had to use them yet. This will ensure that I am seen. For a website, being visible is crucial in order for it to survive or to gain hits. Keeping your site up to date regularly with new posts, information that will ensure that your site is viewed favourably by search engines.

Safety
Being safe is one of the most important parts of riding a bike. The one aspect of town-riding is that not enough bike-riders do not wear a safety helmet. Should the worst happen and that a car does not see you, keeping your head in one piece is very important. Keeping your site safe is one aspect that has been overlooked by web users in the past. We have rolled out our FTP Security Lock especially for this, you can read more on this link: http://www.34sp.com/ftp-security-measures.

Awareness
After taking all the precautions you can make, you still have to be aware that sometimes there are careless or impatient road users that lurk on the mean streets. This includes people that don’t check their blind spots, won’t or don’t indicate (I believe that some cars don’t actually have indicator lights as standard!) or generally don’t like the idea of other people on the roads.

Don’t take chances, don’t assume that someone has seen you, and don’t take risks. The same can be said for emails. If the email has come to you from an unknown source, has a weird address or subject name or generally looks a bit dodgy, don’t open it. We provide complimentary Spam Filtering on our shared hosting accounts that does collect known spam emails and addresses, but it’s not completely infallible. I would always advise caution, as the last thing you want is an infected website or computer.

Shortcuts
Like any other person, every one loves a good shortcut, a time saver that will be more beneficial to them. I love riding my bike past all of the static cars. Thankfully, Manchester Council has set up quite a few bike paths and lanes along the main routes in and out of the city that allow me to weave in and out of the main hotspots of traffic. This can also be said for your websites. Keep the name and the domain snappy. Make it short and sweet, maybe even think ahead and order both the .com and .co.uk equivalent of your address to make sure that any typo’s will still reach your website URL or email address. Also, when building up your site, keep everything as clutter free as you can. Allow for natural navigation such as menus along the top or sides of the page (just don’t use tables though! Google will back me up on that!)

Pedal Power
At first, biking after a long time away will hurt, but progressively, it does get easier as my legs and body get accustomed to the rigours of biking and the stop/start nature of the exercise. Some days, especially on cold dark mornings, up hilly terrain, you need that extra bit of power. This can also be the case for your website and the hosting package you are using. If the demands for your site isn’t enough for the server (the legs of your website) to cope with, we have bigger and broader options to use. Our new Business Hosting packages are more suited for the more common e-commerce websites that are springing up all the time, and the VPS Hosting packages are an even more economical and hands-on server you can get. The VPS will give you the strength of the server, and the and the reliability that you need when your site hits it’s peak and needs that extra memory.

Secure Alternatives to FTP

May 18th, 2011

Posted by keith

Sadly, as the number of users on the Internet increases, so to does the level of account hacking. Many of these happen via FTP and involve the attackers harvesting usernames and passwords. This can be done from any infected machine on a shared lan or network by using packet sniffing techniques, keyloggers or other trojans. Regardless of whether you are using one of our new business hosting accounts, or have your data residing on a VPS hosting platform or even a dedicated server – there are secure alternatives to FTP.

For security reasons we recommend the use of an FTP alternative whenever possible. We offer 2 alternatives at 34SP.com. Our favorite is to use SCP. SCP (Secure Copy) protocol is a network protocol that supports file transfers. The SCP protocol, which runs on port 22, is based on the BSD RCP protocol which is tunneled through the Secure Shell (SSH) protocol to provide encryption and authentication. SCP might not even be considered a protocol itself, but merely a combination of RCP and SSH. The RCP protocol performs the file transfer and the SSH protocol performs authentication and encryption. SCP protects the authenticity and confidentiality of the data in transit. It hinders the ability for packet sniffers to extract usable information from the data packets.

We also offer a secondary choice of SFTP (Secure FTP) this still sends files using the FTP protocol but encrypts the username and password sent.

Resellers will need to create a support ticket to request we enable SFTP/SCP on the domain name they desire.

When it comes to SCP clients to transfer files, we recommend the use of WinSCP for Windows based machines and CyberDuck for Macs.

If you wish to use SFTP we recommend FileZilla as a popular open source FTP program that supports SFTP. It has to be enables in the advanced section of the account settings.

Using SCP should always be a first choice followed by SFTP if SCP is not an option. Don’t forget, we offer FTP lock on our professional and business accounts. We also offer an .ftpaccess security system for our reseller hosting accounts.

Wanted: IPv6 Beta Testers!

April 21st, 2011

Posted by Tom

Eye-pee-vee-whatnow?

You don’t know what IPv6 is? In a perfect world, brilliant; you shouldn’t have to know! But sadly, due to the decades-old ‘supply and demand’ notion, too many ISPs aren’t taking notice of what is a very, very important issue for anyone that uses the Internet on a daily basis.

The reality is that ‘IP addresses’, in their current format (IP version 4) are running out.

IPv6 solves this problem. Unfortunately, customers knowing ‘what’ IPv6 is, is the key to raising awareness amongst ISPs around the world. IPv4, the now legacy Internet Protocol addressing scheme, is rapidly shrinking in availability. With stores of legacy IP addresses depleting fast, it won’t be long before only IPv6 addresses are available to ISPs and their customers.

This essentially means that when websites and mail servers are only available via IPv6 connectivity, you will be out of luck if your Internet access provider hasn’t yet provisioned IPv6 connectivity for you. Therefore it is now more important than ever to ensure that ISPs across the country (and indeed, the world) are concentrating on ensuring they can provide the same services via IPv6 as well as existing IPv4 connectivity.

This also applies to the companies providing your website hosting (such as 34SP.com), particularly if you happen to be a business owner. When we consider that China will be one of the first major areas with only partial IPv4 connectivity, that is an alarming number of end-user eyeballs that are unable to visit your website. After that? Australia, India, Japan… Unfortunately the common ISP argument in the UK is ‘we have enough IPv4 addresses to last for a long time‘ does not solve the problem. If you wish to view a site only available via IPv6, you need an IPv6 tunnel or native IPv6 connectivity — no amount of IPv4 addresses will help you.

(Tip: you can check your ISP’s readiness for IPv6 via a visit to http://test-ipv6.com!)

The APNIC region (covering all of Asia & Australasia) have only a few months before they’re out of IPv4 addresses with which to provide to ISPs within those areas. The individual ISPs themselves will take a little longer, but it’s no secret that IPv6 adoption in these areas is well ahead of the curve in Europe (and indeed, North America) due to the increased pressure on IPv6 requirements that they’re already seeing.

But what are 34SP.com doing about it?

34SP.com are doing their bit to stay ahead of the impending crunch, and intend to introduce IPv6 connectivity throughout our entire, current range of hosting products with as little delay as possible. As some of you more familiar with IPv6 may imagine, this presents a number of challenges; not least the poor support for IPv6 from some of our biggest providers — a situation that’s proven (and proving) difficult, not to mention costly, to circumvent.

However, after reaching a number of milestones (including more than a few late nights) we are now in a position to make a large step forward by providing ‘beta’ assignments of IPv6 addresses to Dedicated Server & VPS customers! Currently only those located in our London data centre are able to receive an assignment (those with IPv4 addresses within 80.82.112.0-80.82.123.255). Support for the same customers located in Manchester will be coming as soon as we iron out a few unknowns with equipment there.

The biggest caveat in this current beta programme, is support for Plesk. Until very recently there has been no official support from Parallels for IPv6 (despite my badgering them). Thankfully the very latest release (10.2) does include preliminary IPv6 support. However, we have had little time to test this fully since its release and will need longer to be sure that it is of the same quality as the current version that we support, 8.6.

It is for this reason alone that IPv6 support on shared hosting packages (such as Professional hosting or Reseller hosting) will take a while longer to complete. We’ll need to first look at the possibility of upgrading to Plesk 10.2 (from 8.6) and this will take time to achieve, given the complexities involved.

Despite this, if you’re interested in getting an assignment now, please drop an e-mail to support@34sp.com with a relevant subject and we’ll go from there. The more customers we have showing an active interest now, the better, so please don’t be afraid to try something out — even if you’re not sure you know entirely what to do just yet!

And what about IPv6 Day?

Good question! The official IPv6 Day, as explained on the Internet Society website, takes place on the 8th of June this year and will be a chance for big organisations across the world to show their support for IPv6, whilst testing the waters of IPv6 adoption on a global scale. Participants will include such big names as Google, Facebook, Akamai and also, yes, 34SP.com.

This means that, unless we experience any major disasters, June 8th will see a IPv6 DNS record (type AAAA) for www.34SP.com. We hope to provide some statistics on visits over the 24hr period to show just how many people can reach us via IPv6 and from which ISPs.

We will also likely add an IPv6-only ‘test site’ in the weeks leading-up to 8th June, though in the mean time if you’d like to know whether or not your Internet provider already supports IPv6 you can always visit http://test-ipv6.com. If for any reason the tests fail, you should contact your Internet provider and ask them what they’re doing about IPv6.

Both 34SP.com name servers will shortly be upgraded with IPv6 access to the Internet and we already support the provisioning of AAAA records via our zone files, so hopefully some of our customers will be able to join-in on the day too!

Where can I learn more?

If any of this has come across as jibberish or perhaps you’d like to learn more, there are a number useful of resources available online. Here are a few that I’d recommend taking a look at:

If anyone has any further queries as to the availability of 34SP.com products via IPv6, or if you wish to participate in the beta programme, please do not hesitate to contact us via support@34sp.com. We’ll be happy to provide any information that we can!